Terms of service

Terms of Service

1. General

By making a purchase at Lulé Lulé Bags, you agree to these terms and conditions. We reserve the right to modify them at any time without prior notice. Continued use of the store after any changes constitutes acceptance of the updated terms.

2. Products

Lulé Lulé bags are designed and handmade in Medellín, Colombia, with genuine leather. Because each piece is handmade from natural leather, small variations in tone, texture and marks are part of its character and are not considered defects. Product descriptions, measurements and features are detailed on each product page.

3. Prices and payments

All prices are listed in US dollars (USD). Prices may change at any time; the price shown at checkout is the price that applies to your order. We accept Visa, Mastercard, American Express, Diners Club and Discover; Shop Pay, Apple Pay, Google Pay and PayPal; and installments with Shop Pay Installments.

4. Shipping

This store ships to the United States and Puerto Rico. Shipping costs are calculated by weight and volume and shown at checkout, and include import duties and taxes. For pieces in stock, orders are prepared in 3 business days and delivered by FedEx or DHL in 5 to 8 business days after pickup. Delivery times are estimates and may vary due to the carrier or customs. If the carrier requests any additional payment at delivery, please contact us before paying. For other countries, contact us on WhatsApp for a personalized quote. Full details are in our Shipping Policy.

5. Returns and exchanges

Returns and exchanges are accepted within 5 business days of delivery, for pieces that are new and unused, with their tags and original packaging. Pieces showing any signs of use, or requests made after the deadline, are not eligible. Return shipping costs are covered by the customer, except when an order arrives damaged or defective. Customers must contact us before sending any return. Full conditions are in our Refund Policy, which prevails in case of any difference.

6. Customization

Requests for special or custom orders are handled personally through WhatsApp (+57 321 640 4738) or email (shop@lulelulebags.com). Availability, timing and conditions are confirmed before purchase. Custom pieces are not eligible for refund; see our Refund Policy for exchange options.

7. Contact

For any question about these terms or your order, contact us at shop@lulelulebags.com or on WhatsApp at +57 321 640 4738. We reply within 1 to 24 hours, depending on message volume.